Weekly Nugget

People are important. The debtor of today can become the Dangote of tomorrow, the funny looking fellow might be your wealthiest client dressing down for that day. We must therefore make a conscious effort to give every customer our best service, no matter how we feel, and whatever is happening around us.

Our advice this week are:
1. Seek to exceed your customers’ expectation. A major marketing tool is ‘word of mouth’ which your customers will give if they are satisfied with your service.

2. Good customer service can help a customer overlook or accept  a product/service even if their expectation is not met.

3. Whether you interface with your customers face to face, via telephone calls or online through social media or email,  ensure you are courteous and professional in your dealings at all times.

Remember good customer service is key to a successful business.

Have a good week

Photo credit: www.keeping.com

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